Troubleshooting

Problems, Solutions, & Workarounds

• Troubleshooting | Fault - LAN A Streaming Error (Not Connected) in Q-LAN Receiver
• Troubleshooting | USB Video Bridge PTZ White Balance Controls
• Troubleshooting | NC-110 camera displays - firmware version nc_cameras_dhcp_flag.none
• Troubleshooting | BT1 not pairing when sending multiple RS-232 commands
• Troubleshooting | Dante device using unicast when a multicast stream is available
• Troubleshooting | USB Video Bridge shows Status OK but unable to view PTZ camera streams on PC
• Troubleshooting | Unable to see Software-Based Dante Core in Dante Domain Manager
• Troubleshooting | CX-Qn & DPA-Qn - Front panel display flashing on firmware 9.5
• Troubleshooting | MTR component displays "Fault - MTR not connected"
• Troubleshooting | Slow UCI Touch Screen Response
• Troubleshooting | A4FLEX Extension Error - Fault - Invalid I/O CFG
• Troubleshooting | Bluetooth Headset Is Not Working With Hovermon
• Troubleshooting | Design Prompts for Multitrack License On Core 110f When All Audio Players Are Stereo/Mono
• Troubleshooting | New CX-Q amp in fault with red flashing power light
• Troubleshooting | Q-SYS Designer Software won't install without an internet connection
• Troubleshooting | NV-32-H is displaying a Q-SYS Ecosystem status screen
• Troubleshooting | AES67 Rx broken in QDS 9.7 with 3rd party Dante enabled devices
• Troubleshooting | Dante Audio Produces Clicks and Pops In the Signal Path
• Troubleshooting | CDN64 Dante Card shows continuous "Initializing" status in Designer during Firmware Update
• Troubleshooting | Mouse pointer hidden behind UCI in UCI Viewer
• Troubleshooting | Attero Tech C1 controller not responding after firmware update
• Troubleshooting | CDN64 Dante Card shows continuous "Initializing" status in Designer and "failsafe mode" in Dante Controller
• Troubleshooting | Software-based Dante won't start after pushing a design with Q-SYS 9.2.1 or 9.3.0
• Troubleshooting | Automatic Camera Preset Recall plugin won't update
• Troubleshooting | Camera Preview is missing after updating to Designer version 9.2.1+
• Troubleshooting | After firmware update, Core freezes on Q-SYS logo screen
• Troubleshooting | Q-SYS Page Station shows 'Offline' on the front LCD but 'OK' in Q-SYS design
• Troubleshooting | Q-SYS Designer takes a long time to emulate a design
• Troubleshooting | TSC touch panel keeps going offline
• Troubleshooting | Core front panel display is blank or has visual distortion
• Troubleshooting | There is a black bar displayed on the side of the touch panel UCI
• Troubleshooting | New version of Q-SYS Designer Software is not connecting to Core
• Troubleshooting | CXD-Q or CX-Q amplifier not muting from front panel
• Troubleshooting | CDN64 Dante card not showing network activity
• Troubleshooting | MTR HID USB connection not behaving as expected
• Troubleshooting | Loop Player won't play audio files with the Telephone Paging plugin
• Troubleshooting | SVSI AES67 Decoder not receiving stream
• Troubleshooting | Core keeps starting and stopping when saving and running a design
• Troubleshooting | CX-Q amplifier shows the wrong model on the front panel and in Designer
• Troubleshooting | Softphone Dialer not working as a pin pad in Q-SYS 9.0.0 and later
• Troubleshooting | PTZ camera video only showing a black screen
• Awareness | Initializing - Core 610 seems unresponsive out of the box
• Troubleshooting | Audio streams are not subscribing to the CDN64 Dante card when External mode is set to 'Yes'
• Troubleshooting | MP Manage v1.2 connection issues on Android OS v9 and v10
• Troubleshooting | Q-SYS Designer Software installation loop in Windows 10
• Troubleshooting | Serial Commands Will Not Send Via Global Cache Plugins
• Troubleshooting | Remote Filesystem Exception when trying to Load from Core and Connect
• Troubleshooting | Attero Tech unIFY Control Panel opens then closes immediately
• Troubleshooting | No GrandMaster showing on Q-SYS Amplifier
• Troubleshooting | QSC network amp connected but no audio output
• Troubleshooting | MP-MFC not showing sources or zones
• Troubleshooting | Q-SYS card showing as AES3 (CAES4) card when it is not
• Troubleshooting | Issues using Zip4 plug-ins
• Troubleshooting | Q-SYS Core Processor passes no audio
• Troubleshooting | DPA-Q Series Amplifier in the Field
• Troubleshooting | DPA, DPA-Q, and DPA-Qn Series amplifiers: Error message triage
• Troubleshooting | Crestron Q-SYS Module Feedback Issues
• Troubleshooting | DCIO-H Shows Up as a DCIO in Configurator
• Troubleshooting | Issues loading Q-SYS designer on a Windows machine
• Troubleshooting | Attero Tech unDUSB/unDNEMO/unDNEMO-BT stopped detecting as an audio device in Windows
• Troubleshooting | Dante subscriptions not re-establishing
• Troubleshooting | Polarity Issue for Attero Tech Synapse D16Mio and D32o
• Troubleshooting | Only receiving two audio tracks but expecting multi-track
• Troubleshooting | MP Install > Locked out of the Application in "Offline" mode
• Troubleshooting | Atmos sound dropping with Dolby CP850 ptp Grandmaster 00-25-90
• Troubleshooting | "Pink noise" or "background noise" in the IRH-280/281 headsets
• Troubleshooting | DPM Manager quits unexpectedly when connected via USB
• Troubleshooting | The IRC-28 times out during firmware update
• Troubleshooting | MP-M Network Issues
• Troubleshooting | JSD-60 has no HI-Vi audio or bars displaying
• Troubleshooting | Persistent file sync faults between redundant Q-SYS cores when using audio files.
• Troubleshooting | Q-SYS softphone is stuck at "initializing"
• Troubleshooting | AES67 PTP Grandmaster issues with Multiple Q-SYS Core110F’s
• Troubleshooting | Issues with DTMF and Q-SYS softphone when calling an external voice bridge
• Troubleshooting | Unable to make VoIP phone calls using Core 500i
• Troubleshooting | LG Commercial Plug-in - "Wake On LAN" does not work
• Troubleshooting | Core 110f will not boot/respond
• Troubleshooting | Axon A8Mio missing AES67 Tx stream in unIFY Control Panel
• Troubleshooting | Screen Freezing Issue with PTZ/NC Camera
• TSC G3 will not load a design when using QDS <9.4, 9.5, 9.6
• Troubleshooting | PC can ping Q-SYS devices, but not shown in Q-SYS Designer Software Configurator
• Troubleshooting | QIO may require manual intervention to update to Q-SYS version 9.8.1
• Troubleshooting | 500 - Internal Server Error
• Troubleshooting | Test connection fails "Step 1" when registering Core to Reflect
• Troubleshooting | test connection fails "step 2" when registering Core to Reflect
• Troubleshooting | QIO peripherals stuck in initializing or missing state after upgrading firmware
• Troubleshooting | Devices not clocking to primary clock leader and showing periodic PTP mismatch with default Q-SYS configuration on Q-SYS NS Dell switches
• Troubleshooting | MTR 2nd page UCI showing a black screen
• Troubleshooting | test connection fails "step 1" when registering Core to Reflect
• Troubleshooting | AES67 from Core to Dante BKII devices won't connect
• Troubleshooting | Core 110 OLED Screen issues 1 - Burn-in or image retention
• Troubleshooting | Core 110 OLED Screen issues 2 – Bluish line appears on the bottom edge of the screen
• Troubleshooting | Core 110 OLED Screen issues 3 – stress and damage
• Troubleshooting | USB Bridge Name property missing in Designer
• Troubleshooting | Core 8 Flex will not downgrade below Q-SYS Designer 9.7
• Troubleshooting | Q-SYS Control App for Zoom Rooms Profile Is Empty Message
• Troubleshooting | Error when testing connection to Reflect servers
• Troubleshooting | MTR: Camera previews not showing correctly
• Troubleshooting | Test connection fails step 4 when registering Core to Reflect
• Troubleshooting | Q-SYS Second Page Control and Microsoft Teams Rooms
• Troubleshooting | AES67 Rx stuck in Initializing when selecting a stream name
• Troubleshooting | No audio output from Q-SYS amp with custom voicing
• Troubleshooting | Multicast traffic not forwarding between Netgear and Cisco Switches
• Troubleshooting | Xbox application window appears on the Teams Room device
• Troubleshooting | CX-Q Series amplifier outputs signal when amp outputs are muted
• Troubleshooting | CSS Class Name list is empty when using the Teams CSS from Asset Manager
• Troubleshooting | Core 510i GPIO Open Collector Outputs
• Troubleshooting | AEC Reference Signal audible in Reinforcement Outputs when Mic Inputs are muted
• Troubleshooting | Custom user role with "Full Access" permissions cannot Load from Core and Connect
• Troubleshooting | Resolving Focus Drift in NC Series Cameras
• Troubleshooting | Core Manager is greyed out in Tools menu
• Troubleshooting | Q-SYS Control For Zoom Rooms Showing Black Screen
• Troubleshooting | Named Components option missing when editing in Block Controller
• Troubleshooting | Touch Screen UCI Loading Instability
• Troubleshooting | Downgrade Error on Q-SYS Core with v9.1.x or Earlier Firmware
• Troubleshooting | High Compute Resource Usage by Delay Matrix Mixer in Q-SYS Core
• Troubleshooting | Invalid Hostnames with truncation