Troubleshooting | Q-SYS card showing as AES3 (CAES4) card when it is not

Learn how to resolve the issue of a Q-SYS card showing up as an AES3 card when it is not.

Updated at May 22nd, 2023

Affected Products

Hardware Model/Series CAES4 card
Software QDS

Problem

Q-SYS card showing as AES3 (CAES4) card when it is not.


Causes

This usually happens when the card cable is not seated completely either at the card side or the core card side. 


Solution | Workaround

To fix open the core or frame up and push down on the ribbon connectors firmly to verify the proper fit.