Troubleshooting | Xbox application window appears on the Teams Room device

Learn how to troubleshoot the issue of the Xbox application window appearing on your Teams Room device.

Updated at June 5th, 2024

Affected Products

Hardware Model/Series
 
Software
Microsoft Teams Room

Problem | Symptoms

Xbox application window appears on the Teams Room device and the following message may be shown:

Gaming Services required


Causes | Verification

In a Teams Rooms on Windows device, when you select Room Controls on the console, an Xbox app window appears. In some cases, this window is followed by a pop-up window that displays the following warning message:

In some cases, this window is followed by a pop-up window that displays the following warning message:

Gaming Services required

The Xbox app is included as part of Windows but should not start automatically.


Solution | Workaround

Use the following steps to work around the issue:

If warning message is shown

  1. In the Teams Rooms device console, select More > Settings.
  2. Select Windows Settings.
  3. Sign in as an administrator.
  4. Search for and select Microsoft Store.
  5. Select Library in the navigation menu.
  6. Select Get updates.
  7. After all the applications, including the Xbox app finish updating, restart the Teams Rooms device.
 
 

If you don't see a warning message - prevent the Xbox app from starting automatically

  1. Select Room Controls on the device console.
  2. In the Xbox app window that appears, select Sign in > Settings in the menu.
  3. Select General.
  4. Uncheck the Automatically launch app at startup option.
  5. Close the Xbox app window.
 
 

For more information, see Known issues with Teams Rooms on Windows.