Troubleshooting | Xbox application window appears on the Teams Room device
Learn how to troubleshoot the issue of the Xbox application window appearing on your Teams Room device.
Affected Products
Hardware Model/Series |
|
Software |
Microsoft Teams Room |
Problem | Symptoms
Xbox application window appears on the Teams Room device and the following message may be shown:
Gaming Services required
Causes | Verification
In a Teams Rooms on Windows device, when you select Room Controls on the console, an Xbox app window appears. In some cases, this window is followed by a pop-up window that displays the following warning message:
In some cases, this window is followed by a pop-up window that displays the following warning message:
Gaming Services required
The Xbox app is included as part of Windows but should not start automatically.
Solution | Workaround
Use the following steps to work around the issue:
If warning message is shown
- In the Teams Rooms device console, select More > Settings.
- Select Windows Settings.
- Sign in as an administrator.
- Search for and select Microsoft Store.
- Select Library in the navigation menu.
- Select Get updates.
- After all the applications, including the Xbox app finish updating, restart the Teams Rooms device.
If you don't see a warning message - prevent the Xbox app from starting automatically
- Select Room Controls on the device console.
- In the Xbox app window that appears, select Sign in > Settings in the menu.
- Select General.
- Uncheck the Automatically launch app at startup option.
- Close the Xbox app window.
For more information, see Known issues with Teams Rooms on Windows.