Problem

CDN64 Dante Card shows continuous "Initializing" status in Designer during a Firmware Update and is unresponsive in Q-SYS Designer.

Possible Cause

The card may be locked.

Solution

Use the steps below to unlock the CDN64 card in Dante Controller:

Using Device View

1. Open the device in Device View (Ctrl + D, or Command + D) and click the padlock icon  
2. In the Unlock Device panel, enter the 4-digit PIN in the PIN field.

3. Click Unlock.

The padlock icon will change to blue indicating that the device is now unlocked.

If you have forgotten the PIN for a locked device, you can reset the PIN.

To reset the PIN for a locked device:

1. Isolate the device from the rest of the Dante network.
2. Disconnect and reconnect the device.
3. Wait for at least 2 minutes.
4. Use the Forgot PIN option in the Unlock Device panel.

https://dev.audinate.com/GA/dante-controller/userguide/webhelp/content/device_lock.htm