Troubleshooting | Software-based Dante won't start after pushing a design with Q-SYS 9.2.1 or 9.3.0

Learn how to troubleshoot an issue where software-based Dante will not start up after pushing a design with Q-SYS 9.2.1 or 9.3.0.

Updated at August 22nd, 2024

Affected Products

Hardware Model/Series n/a
Software QDS 9.2.1, 9.3.0, Software-based Dante

Problem

 Software-based Dante won't start after pushing a design with Q-SYS 9.2.1 or 9.3.0.


Causes

Software-based Dante requires the mDNS protocol.


Solution | Workaround

Before running a design that includes Software Dante components, you must enable the Q-SYS Device Discovery via mDNS / Bonjour network service in Core Manager > Network > Services for the LAN interfaces you are using for Software Dante.

If you continue to experience troubles, Create a Case or contact Q-SYS Support.