Troubleshooting | Loop Player won't play audio files with the Telephone Paging plugin

Learn how to resolve common playback issues with audio files when using Telephone Paging.

Updated at May 5th, 2023

Affected Products

Hardware Model/Series n/a
Software QDS, Loop Player, Telephone Paging plugin

Problem

Loop Player won't play audio files with the Telephone Paging plugin.


Causes

The Time Source setting for IVR Response is still set at default: GPS.


Solution | Workaround

  • The Loop Player used for IVR Responses with the Telephone Paging plugin should be set to "None" for Time Source. (The default setting is "GPS".)