Troubleshooting | Q-SYS softphone is stuck at "initializing"
Learn how to troubleshoot when your Q-SYS softphone gets stuck at initializing.
Affected Products
| Hardware Model/Series | Softphone |
| Software | QDS |
Problem
Q-SYS softphone is stuck at "initializing".
Causes
Most likely there is an invalid name or URL in the number format.
Solution | Workaround
The Number format must be a valid hostname (no spaces, no special characters, etc) or it will not make calls.