TSC G3 will not load a design when using QDS <9.4, 9.5, 9.6
Affected Products
| Hardware Model/Series | TSC-50-G3 TSC-70-G3 TSC-101-G3 |
| Software | <9.4.0 - 9.4.4, 9.5, 9.6 |
Problem
Your TSC-G3 does not run a design and either shows up or missing or reports a fault stating “unsupported hardware” in it's status block after a design starts in the following FW builds
- All Software versions built before, and including 9.4.4
- 9.5.x
- 9.6.x
Causes
TSC-G3s manufactured after March 2023 were upgraded with new a LAN Controller (Hardware ). Software support for this LAN controller was added into Q-SYS Designer 9.4.5 (and every LTS build after) and Q-SYS Designer 9.7.0 and beyond. Firmware versions listed above do not have software to support the upgraded LAN Controller hardware.
Below is the Serial number cut-in date when Q-SYS started using new LAN Controllers for each 3 models:
- TSC-50-G3 14TW2312xxxxxx
- TSC-70-G3 14TW2312xxxxxx
- TSC-101-G3 14TW2312xxxxxx
Any TSC-G3 manufactured after this date will have a new LAN Controller
How to read QSC/Q-SYS Product Serial numbers?
Solution | Workaround
User must upgrade their Core/System to QDS 9.4.5 (or later LTS build) or at least QDS 9.7