Troubleshooting | Axon A8Mio missing AES67 Tx stream in unIFY Control Panel

Learn how to troubleshoot issues with the Axon A8Mio's missing AES67 Tx stream in unIFY Control Panel.

Updated at June 7th, 2024

Affected Products

Hardware Model/Series
Attero Tech Axon A8Mio
Software
unIFY Control Panel

Problem | Symptoms

When viewing AES67 Config for the Axon A8Mio in unIFY Control Panel, no AES67 Tx streams are visible.


Causes | Verification

As the issue is uncommon, the cause is currently unknown and being investigated.


Solution | Workaround

This issue is resolved by performing a factory reset on the A8Mio. Once reset, AES67 Tx streams will be visible and able to be configured.