Error | Post Error Code 0x01

This article will provide steps for resolving a post error code 0x01.

Updated at May 24th, 2023

Affected Products

Hardware Model/Series Attero Tech Synapse
Software QDS

Message

Post Error Code 0x01 on Attero Tech Synapse product.


Definition

This error indicates a failure of the Dante processor module in the product.  The most common cause for this is by applying an incompatible DNT (Dante Firmware) update file directly to the product using Dante Firmware Update manager.


 

Solution | Workaround

Note

All field firmware updates should be applied by using the Smart Firmware Update utility inside of the unIFY Control Panel software. 

 

If you have updated the product outside of these guidelines, it is possible to recover the unit by first applying a compatible DNT file using Dante Firmware Update Manager and forcing the update as long as the device can still be seen on the Dante network via Dante Controller/Dante Firmware Update Manager. 

Please contact technical support for more information and gain access to the appropriate firmware to recover from this situation.