Error | "Fault - Microphone missing"

Discover techniques for troubleshooting microphone problems, including when the microphone is missing.

Updated at May 11th, 2023

Affected Products

Hardware Model/Series PS-1600G or PS-1650G
Software QDS

Message

“Fault - Microphone missing”.


Definition

If you have a PS-1600G or PS-1650G that reports a "Fault - Microphone missing" error in Q-SYS - even though the gooseneck mic is attached - it may be an issue with how the wires are seated in the connector that connects the mic to the circuit.


 

Solution | Workaround

  1. Remove the two side pieces of the page station (3 screws on each side).
  2. Remove the 2 screws on the back to separate the backplate. 
  3. Check to see if the pins in the connector from the mic to the board are seated in the white plastic connector properly. 

Do they appear to be connected properly? 

Yes

 

No

 
 
  1. Try disconnecting and reconnecting to “wipe” the contacts. 
  2. Then check to see if the error in Q-SYS goes away.
 
  1. Take off the connector. 
  2. Push the wires into the connector. 
  3. Re-seat the connector. 
  4. Then check to see if the error in Q-SYS goes away.