Error | "Compromised - Packet Missing" in the AES67 Receiver
Know how to identify and resolve a packet missing error in an AES67 Receiver.
Affected Products
| Hardware Model/Series | AES67 Receiver |
| Software | QDS - all versions |
Message
"Compromised - Packet Missing" in the AES67 Receiver.
Definition
Error can appear if you are receiving AES67 over LAN B but you do not have QLAN audio running over LAN A.
Solution | Workaround
- In your Q-SYS Design file, go to File.
- Select Design Properties.
- Set ‘PTP Force On’ to ‘LAN B’ (or ‘Both’):
Note
If there was QLAN audio present in the system (for example, Core-to-Core streams or wired audio peripherals), PTO would automatically be enabled; however, this use case requires PTP to be forced on.
Refer to the Design Properties topic in Q-SYS Help to learn more about the 'PTP Force On' property.
Should you cotinue to experience troubles, Create a Case or contact Q-SYS Support.