FAQ | Who is a Q-SYS Reflect End User and what is the QSC Support Policy related to Q-SYS Reflect End Users?
Learn who a Q-SYS Reflect End User is and what the QSC Support Policy is related to them.
Answer
An organization or individual who directly owns Q-SYS systems or equipment and uses them as part of their business is considered an Q-SYS Reflect End User. An end user may purchase a Managed Services contract that utilizes Q-SYS Reflect through a Reflect Reseller (a small number of service providers per region) or directly from QSC.
Direct subscribers are defined as customers who will use Q-SYS Reflect themselves or delegate access to their own System Integrator partner(s).
End User Support
- End users who have a managed services contract with a Reflect Reseller should seek support through that Reseller.
- End users who have subscribed directly from QSC are entitled to support for Q-SYS Reflect through the QSC self-help portal with the expectation of response within two business days of creating the support case.
Note
An Q-SYS Reflect subscription is not a service contract for Q-SYS systems; it does NOT entitle an end user to direct support of Q-SYS systems, i.e. addressing faults in a given Q-SYS system as reported by Q-SYS Reflect. These support issues should always be resolved through the Q-SYS installer/integrator.