Error | "USB Malfunction Error"

Find out how to quickly fix USB malfunction errors and get your devices working again.

Updated at June 2nd, 2023

Affected Products

Hardware Model/Series Q-SYS Core 110f
Software Windows

Message

Windows may show “USB Malfunction Error."


Definition

This problem is rare but it sometimes occurs. A factory reset (i.e., restoring the core processor to its original configuration and settings will correct the problem.


 

Solution | Workaround

  1. Save the current configuration from the Core 110f.
  2. Reset the Core 110f to factory default.
  3. Push the saved configuration back into the Core 110f.
  4. Download the log archive file from the Core 110f for analysis by QSC.