Error | “Internal Server Error. Sorry, looks like we're having server issues right now. Please try again in a few moments”

Learn how to troubleshoot an 'Internal Server Error' message and what to do when it occurs.

Updated at May 25th, 2023

Affected Products

Hardware Model/Series N/A
Software Softphones tab in Core Manager

Message

“Internal Server Error. Sorry, looks like we're having server issues right now. Please try again in a few moments.”


Definition

If you get the message, “Internal Server Error. Sorry, looks like we're having server issues right now. Please try again in a few moments” when opening the Softphones tab in Core Manager, there is an easy solution.


 

Solution | Workaround

Note

Q-SYS Core Manager contains a set of tools for managing Q-SYS Core processors. Beginning with Q-SYS version 8.0, it replaces many of the configuration and management functions formerly found in Q-SYS Administrator and Q-SYS Configurator.

 
  1. In Q-SYS Designer Software, delete all the softphones in the Q-SYS design (you must delete them completely from the inventory). 
  2. Place and configure the softphones anew in the Q-SYS design. This should clear the error and re-allow access to the Softphones tab.