Issue: Symptoms experienced will show that when a call is made from the Core and a hangup is made from the Core, the call will not disconnect. If the call is disconnected from the far end then it will disconnect properly. Sending a BYE message results in the system sending a 407 request, which the Softphone does not respond to. 

Workaround: Hanging up from the Softphone or far end caller works, but not from the Core. 

Earliest Reported Version: 9.9.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: QIO, NL, and NM Series devices show green in Configurator but display the error “LAN A Connection Failure” on the status of the devices and the inventory in QDS.

Workaround: Reboot the Core to fix the issue. 

Earliest Reported Version: 9.10.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: When connected to a busy network with 30+ cores and 50+ peripherals, the amplifier status may show "Compromised—High CPU Usage: 100%." This problem is not observed on small, isolated networks. 

Workaround: None at this time. This will be resolved in a future release.

Earliest Reported Version: 9.10.2 and 9.4.6 LTS Branch. 

Version Fixed: 9.12.0 and 9.4.7. For more information, see the What's New section in Q-SYS Help for v9.4 and the What's New section in Q-SYS Help for v9.12.0. 

Issue: When transitioning designs from any DPA amplifier to any CX-Q amplifier using Properties, the second channel becomes inaccessible, leading to unconfigurable E-H settings.

Workaround: Add CX-Q amplifier directly instead of changing the model through Properties. This will be resolved in a future release.

Earliest Reported Version: 9.9.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.12.0. For more information, visit the What's New section in Q-SYS Help for v9.12.0. 

Issue: Using the TSC-G2 touchscreen controllers with any multi-gigabit switch may show "Offline" and/or "No Link" when checking the test screen.

Workaround: Connect the touchscreen controller to another switch and downgrade to QDS version 9.10.1.

Earliest Reported Version: 9.10.2 and 9.4.7 LTS.

Version Fixed:  This issue is under investigation.

Issue: The TSC-101-G3 and TSC-70-G3 panels may get stuck in an “initializing” state and experience intermittent communication issues.

Workaround: Downgrade the Q-SYS System to QDS 9.9.1. OR, Change the port speed on the switch for the TSC G3 to 100 megabits.

Earliest Reported Version: 9.10.0. This does not affect the LTS (9.4.x) branch.

Version Fixed:  9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: The script is failing to consistently detect and list all network interfaces.

Workaround: None. This will be resolved in an upcoming release.

Earliest Reported Version: 9.7.0. This does not affect the LTS (9.4.x) branch.

Version Fixed:  This issue is under investigation.

Issue: When using Designer 9.9 or 9.10, loading designer can take a long time if the PC has lots of plugins installed. Similarly, when searching for items in the schematic library (components or plugins) designer can take a long time to find matches if the PC has lots of plugins installed.

Workaround: Reduce the number of plugins the PC has installed.

Earliest Reported Version: 9.9.0. This does not affect the LTS (9.4.x) branch.

Version Fixed:  9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: Some controls within a State Trigger Button and/or ComboBox within a UCI Toolbox cannot be activated when accessing the UCI from a physical TSC, Windows UCIViewer Application, or a mobile device (Android and iPhone accessing WebUCI).

Workaround: Utilize traditional, non-Toolbox methods for State Trigger Button and ComboBox objects.

Earliest Reported Version: 9.5.0 and 9.4.3 LTS. This has not yet been resolved in the LTS (9.4.x branch).

Version Fixed:  9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: Popup Button page graphic elements may not render as expected with TSC G2 and G3s.

Workaround: Set the value of ‘Popup corner Radius’ to be equal or less than the value of ‘Popup Margin’ in the button Properties. This issue is under investigation.

Earliest Reported Version: 9.8.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: When the ‘Is Managed’ Property is set to ‘Yes’ in v9.10 and the design is opened in an earlier version of QDS, the plugins may experience compatibility issues. Plugins from 9.9.1 to 9.10 may also experience the issue. 

Workaround: Remove the plugins and utilize a new instance of the plugin. 

Earliest Reported Version: 9.10.0. This does not affect the 9.4.x LTS branch

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: The 2nd page experience is incorrectly shown on the UCI when joining a Zoom call.

Workaround: None. This will be resolved in an upcoming release.

Earliest Reported Version: 9.10.0 and 9.4.6 LTS. 

Version Fixed: This issue is under investigation.

Issue: When a Camera is added to a design, moving it into a Container from another part of a design returns it to the Inventory. If it is placed directly into a Container and removed from the Container, it also returns to the Inventory.

Workaround: Either place the Camera directly into the Inventory or place the Camera Status Block where you want it in the design.

Earliest Reported Version: 9.9.0 and 9.4.5 LTS.

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0. This has not yet been resolved for the LTS (9.4.x) branch.

Issue: When the MTR component is configured to connect via hostname, and the MTR compute is scheduled for automatic ,nightly reboots, it is possible that the underlying IP address may change with a new assignment from the DHCP server over extended durations. If the IP address changes does change, the MTR component will lose connectivity to the MTR compute and enter a fault state.

Workaround: A reboot is required to pick up the correct address. This will be resolved in a future release.

Earliest Reported Version: 9.9.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: Custom Font Styles are not applied properly for the Controls & Tools via UCI Style Controller.

Workaround: Specify different font-family names for your imported @font-faces.

Earliest Reported Version: 9.8.2 and 9.4.5 LTS Branch.

Version Fixed: This issue is under investigation.

Issue: If a design schematic contains a Call Sync component and the Core Model is changed to 'vCore Control', the Call Sync component remains enabled while any wired Call Systems or Endpoints become properly disabled (grayed out).

Workaround: None. Call Sync is not supported with vCore despite not showing as disabled in designs that use vCore.

Earliest Reported Version: 9.6.0 and 9.4.4 LTS Branch. 

Version Fixed: This issue is under investigation.

Issue: The HID component stops working with the G7500 when HID Keyboard or HID Media blocks are included in the design.

Workaround: To resolve this, remove the HID Keyboard and HID Media blocks from your design.

Version Introduced: 9.10.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: When completing penetration testing with Nessus software, erroneous Faults in the Event Log show High CPU/Memory Usage.

Workaround: Limit the number of simultaneous connection to the Core, stop the network scan, or add the core to a whitelist of devices not to be scanned.

Version Introduced: 9.8.2. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: Designs with a Core 110f and Media Stream Receiver may experience issues when trying to pass audio. The Core status says OK but no audio is heard. 

Workaround: None. This will be resolved in a future release.

Earliest Reported Version: 9.9.1. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: Designs that have two or more speakers inside a Container can erroneously be wired to the same Amplifier output, causing an "internal fault load failed" if pushed to the Core. 

Workaround: Currently, the operation is not supported and may lead to unexpected results. We recommend avoiding this action.

Earliest Reported Version: 9.9.1. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: Q-SYS Designer v9.10.0 erroneously allows signal types (tags and wires) to be wired to multiple destinations. QDS does not allow multiple sources to feed one destination.

Workaround: Ensure you are using tags and wires as a one-to-one connection.

Earliest Reported Version: 9.10.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: After rebooting the PC connected via USB cable to an I/O 8-Flex, audio may not be detected, resulting in inactive LEDs despite the connection showing as “Connected.” Cores with USB Bridging capabilities may experience the same issue.

Workaround: Disconnect and reconnect the USB cable from the laptop to restore audio functionality.

Earliest Reported Version: 9.8.2 and 9.4.8 LTS.

Version Fixed: This issue is under investigation.

Issue: When using Redundant Cores with Access Control enabled in designs with PA routers, a Core failover may result in PA Global Priority settings reverting to defaults.

Workaround: Turn off Access Control and the settings will not revert to default. 

Earliest Reported Version: 9.9.1. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: A Core with Software Dante deployed that was previously enrolled in a Dante Domain may not be discoverable in Dante Controller if the Core was not properly un-enrolled from the Domain.  

Workaround: Delete the DDM.conf and UUID files.

1.  Disconnect Windows the Core from the Design
2. Run the Design in Emulation Mode
3. Open the Windows Explorer Folder and navigate to C:\Users\qsc\AppData\Local\Temp\QSys Temp Files
4. Open the most recent hash folder (For example, C:\Users\username\AppData\Local\Temp\QSys Temp Files\638360882256976981) and open the Settings Folder
5. Delete “DDM.conf” and "UUID" files
6. Save the Design while still in Emulation Mode
7. Disconnect Emulation Mode
8. Save to the Core & Run
9. Open Dante Controller to verify that Software Dante components now show

Earliest Reported Version: 9.9.1 and 9.4.5 LTS.

Version Fixed: 9.4.7 (LTS) and 9.12. For more information, see the What's New section in Q-SYS Help for v9.4 and the What's New section in Q-SYS Help for v9.12.0.

Issue: After having an active AES67 stream, re-push the design. All AES67 streams continue to play; however, the status block shows “Compromised - Stream Not Found.”

Workaround: This issue is under investigation. Try the first four steps before reverting to the fifth step: 
1. Connect to the Core
2. Disable AES67 Rx Streams and unselect the stream name. 
3. Disconnect from the Core.
4. Select stream and enable AES67 Rx Stream.
5. If the above doesn't resolve the issue, downgrade to QDS v9.6.0.

Earliest Reported Version: 9.8.2. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: Q-SYS Designer may not install when the linked folder on the local machine is deleted or has invalid permissions.

Workaround: Delete the default QSC folder from C:\Users\<userdir>\Documents\QSC or D-link the symbolic link and then freshly install the designer.

Earliest Reported Version: 9.10. This does not affect the LTS branch.

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: When deploying a design with Advanced USB Audio, it is possible to exceed endpoint limits on Core 110f, Core 8 Flex, and Core Nano.

Workaround: None. This will be fixed in a future release.

Earliest Reported Version: 9.8.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: If you rename a Q-SYS device, both the original and new name can sometimes appear in Configurator.

Workaround: Close and re-open Q-SYS Designer Software. This will be fixed in a future release.

Earliest Reported Version: 9.7. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: In a redundant Core configuration, after upgrading the Core firmware, the Reflect > Sites > Systems > Status page may show "Unavailable" in the Inventory section.

Workaround: Reboot the Cores and refresh the Status page in your browser.

Earliest Reported Version: 9.3, and it affects all versions in the LTS Branch.

Version Fixed: This issue is under investigation.

Issue: When attempting to add another Core to a Site, such as when adding the second of two Cores in a redundant pair System, the + Add Core button is grayed out.

Workaround: None. Currently, the maximum number of Cores that can be registered to your Organization equals the number of System licenses enabled on the Organization, regardless of whether a System is redundant. This will be fixed in a future update. Note that the Subscription Details table on the Organizations page correctly shows the number of connected Systems and does not represent the number of connected Cores when using any Redundant Core systems.

Earliest Reported Version: 9.3, and it affects all versions of the LTS Branch. 

Version Fixed: This issue is under investigation.