Issue: Pilot tones through a CX-Q amplifier are disabled after choosing Save to Core & Run. 

Workaround: Manually re-enable the tones.

Earliest Reported Version: 9.8.0. This does not affect the LTS Branch.

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. 

Issue: If you attempt to group components (Tools > Group) that include Loudspeaker blocks, the Loudspeaker blocks disappear.

Workaround: None.

Earliest Reported Version: 8.4

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. 

Issue:  If you change the name of a Custom Voicing that is currently mapped to a 70/100V Speaker, the name does not update in the 70/100V Speaker component.

Workaround: Within the 70/100V Speaker component properties, change the Custom Voicing property to "NONE," and then select the updated name.

Earliest Reported Version: 8.2.1. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: The script is failing to consistently detect and list all network interfaces.

Workaround: None. This will be resolved in an upcoming release.

Earliest Reported Version: 9.7.0. This does not affect the LTS (9.4.x) branch.

Version Fixed:  This issue is under investigation.

Issue: Some controls within a State Trigger Button and/or ComboBox within a UCI Toolbox cannot be activated when accessing the UCI from a physical TSC, Windows UCIViewer Application, or a mobile device (Android and iPhone accessing WebUCI).

Workaround: Utilize traditional, non-Toolbox methods for State Trigger Button and ComboBox objects.

Earliest Reported Version: 9.5.0 and 9.4.3 LTS. This has not yet been resolved in the LTS (9.4.x branch).

Version Fixed:  9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: Popup Button page graphic elements may not render as expected with TSC G2 and G3s.

Workaround: Set the value of ‘Popup corner Radius’ to be equal or less than the value of ‘Popup Margin’ in the button Properties. This issue is under investigation.

Earliest Reported Version: 9.8.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: With UCI’s that share the same CSS all change visual style when a single UCI changes style dynamically.

Workaround: Having multiple CSS copies for every UCI will prevent this from occurring. 

Earliest Reported Version: 9.8.0. This does not affect the LTS (9.4.x) branch. 

Version Fixed: 9.9. For more information, see the What's New section in Q-SYS Help for v9.9. 

Issue: Custom Font Styles are not applied properly for the Controls & Tools via UCI Style Controller.

Workaround: Specify different font-family names for your imported @font-faces.

Earliest Reported Version: 9.8.2 and 9.4.5 LTS Branch.

Version Fixed: This issue is under investigation.

Issue: The “show” and “hide” button swap the MTR's touch panel between showing the MTR UCI and the QSC UCI; however, it may appear it is nonfunctional if the correct versions are not installed.

Workaround: Q-SYS Designer Must be at least v9.5 and the “QSYS Control for MTR” application installed on the compute PC MUST be at least v9.5.

Earliest Reported Version: 9.6.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. 

Issue: If a design schematic contains a Call Sync component and the Core Model is changed to 'vCore Control', the Call Sync component remains enabled while any wired Call Systems or Endpoints become properly disabled (grayed out).

Workaround: None. Call Sync is not supported with vCore despite not showing as disabled in designs that use vCore.

Earliest Reported Version: 9.6.0 and 9.4.4 LTS Branch. 

Version Fixed: This issue is under investigation.

Issue: When a Layer of a UCI is moved up or down in the Z-Order, the CSS style applied to the control on that layer are no longer displayed in Q-SYS Designer.

Workaround: Close the UCI and reopen the UCI to continue editing. This will be fixed in an upcoming release. 

Earliest Reported Version: 9.5.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. 

Issue: AES67 Rx periodically showing a fault of “Compromised - Packet Missing” or “Compromised - Packet too late” when PTP Transparency Clock (TC) is enabled on the Q-SYS NS2 Netgear switches.

Workaround: Disable PTP TC on Q-SYS NS Netgear switch. 

Earliest Reported Version: 9.6.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: When completing penetration testing with Nessus software, erroneous Faults in the Event Log show High CPU/Memory Usage.

Workaround: Limit the number of simultaneous connection to the Core, stop the network scan, or add the core to a whitelist of devices not to be scanned.

Version Introduced: 9.8.2. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: After rebooting the PC connected via USB cable to an I/O 8-Flex, audio may not be detected, resulting in inactive LEDs despite the connection showing as “Connected.” Cores with USB Bridging capabilities may experience the same issue.

Workaround: Disconnect and reconnect the USB cable from the laptop to restore audio functionality.

Version Introduced: 9.8.2. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: After having an active AES67 stream, re-push the design. All AES67 streams continue to play; however, the status block shows “Compromised - Stream Not Found.”

Workaround: This issue is under investigation. Try the first four steps before reverting to the fifth step: 
1. Connect to the Core
2. Disable AES67 Rx Streams and unselect the stream name. 
3. Disconnect from the Core.
4. Select stream and enable AES67 Rx Stream.
5. If the above doesn't resolve the issue, downgrade to QDS v9.6.0.

Earliest Reported Version: 9.8.2. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: Q-SYS Designer shows an error that "Design Exceeds the Memory Capability of the Core".

Workaround: Modifying the design may work around the issue for now. This will be resolved in an upcoming release. 

Earliest Reported Version: 9.8.2. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. 

Issue: In designs with 30+ QIO devices (e.g. Network Loudspeakers), working AES67 Rx components may fail to connect after redeploying design.

Workaround: Power cycle the Core and the AES67 endpoints. 

Earliest Reported Version: 9.8.2. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.9.1. For more information, see the What's New section in Q-SYS Help for v9.9. 

Issue: The microphone impedance value does not work correctly when a Core 110f is in Peripheral Mode, and the Flex Out block is absent in the design.

Workaround: Place Flex Out block in design even if not being used. This causes the values to behave correctly again.

Earliest Reported Version: 9.8.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. 

Issue: QIO, NL, and NM Series devices may occasionally show an error "Missing - In use by another design" upon deployment.

Workaround: None. This will be resolved in an upcoming release.

Earliest Reported Version: 9.8.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.10.0. For more information, see the What's New section in Q-SYS Help for v9.10.0. 

Issue: Designs that include QIO, NL, or NM series devices may get stuck "Initializing" after deployment.

Workaround: Redeploy the design to the Core. In rare instances, a second redeploy may be necessary. 

Earliest Reported Version: 9.8.2. This does not affect the LTS Branch

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. 

Issue: With Software Dante latency set to 1 mS, a Core 5200 utilizing more than 64 channels of Software Dante or a Core 6000 CXR utilizing more than 208 channels of Software Dante may see latencies exceed 1 mS

Workaround: Reduce Software Dante channel utilization if 1 mS is required or increase latency to 2 mS. Optimization for these models and conditions is ongoing, to be resolved in a future release.

Earliest Reported Version: 9.8.0. This did not affect the LTS Branch.

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9.

Issue: "Error 404 - File or directory not found" pops up when dragging any QIO or NL Status component  into the design, and pressing F1. This affects the Status component of the following: 

• QIO-L4o
• QIO-ML2x2
• QIO-ML4i
• QIO-GP8x8
• QIO-IR1x4
• QIO-S4
• NL-C4
• NL-P4
• NL-SB42

Workaround: You can use the search bar or left navigation in Q-SYS help online to find the content needed. The F1 links will be resolved in an upcoming release.

Earliest Reported Version: 9.8.2. This does not affect the LTS Branch.

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9.

Issue: QIO Control Peripherals (GP8x8, S4, IR1x4) devices can be added; however, you may notice all outputs are disabled when the vCore is the Core in the design.

Workaround: If QIO devices are needed, use QDS 9.6. This will be addressed in a future release.

Earliest Reported Version: 9.7.0. This does not affect the LTS Branch.

Version Fixed: 9.9.0. For more information, see the What's New section in Q-SYS Help for v9.9. 

Issue: When deploying a design with Advanced USB Audio, it is possible to exceed endpoint limits on Core 110f, Core 8 Flex, and Core Nano.

Workaround: None. This will be fixed in a future release.

Earliest Reported Version: 9.8.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: When Designer is signed into Reflect and you make changes in Administrator, sometimes the changes are not saved. You may be able to  make the changes but after hitting ‘Update’ the changes are reverted and not saved properly.

Workaround: Make changes when locally connected to core instead of via Q-SYS Reflect if this issue is encountered. This will be resolved in an upcoming release.

Earliest Reported Version: 9.8.2. This does not affect the LTS (9.4.x) branch.

Version Fixed: 9.9.1. For more information, see the What's New section in Q-SYS Help for v9.9. 

Issue:  For some Q-SYS peripherals, including QIO Series, NC-110, and NL Series, you may encounter errors when either attempting to sign a certificate (CSR request) or enable 802.1X:

• QIO Series: Attempting to sign a CSR in MS Active Directory using Cisco ISE results in a "Certificate Request Denied" error.
• NC-110, NL Series: Attempting to upload a CA Certificate in Peripheral Manager and enable 802.1X results in an "Invalid certificate" error.

Workaround: None at this time. The issue is being investigated.

Earliest Reported Version: 9.7.0 and 9.4.5 LTS Branch.

Version Fixed: 9.9.0 and 9.4.6 LTS. For more information, see the What's New section in Q-SYS Help for v9.9 and the What's New section in Q-SYS Help for v9.4. 

Issue: If you rename a Q-SYS device, both the original and new name can sometimes appear in Configurator.

Workaround: Close and re-open Q-SYS Designer Software. This will be fixed in a future release.

Earliest Reported Version: 9.7. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: In a redundant Core configuration, after upgrading the Core firmware, the Reflect > Sites > Systems > Status page may show "Unavailable" in the Inventory section.

Workaround: Reboot the Cores and refresh the Status page in your browser.

Earliest Reported Version: 9.3, and it affects all versions in the LTS Branch.

Version Fixed: This issue is under investigation.

Issue: When attempting to add another Core to a Site, such as when adding the second of two Cores in a redundant pair System, the + Add Core button is grayed out.

Workaround: None. Currently, the maximum number of Cores that can be registered to your Organization equals the number of System licenses enabled on the Organization, regardless of whether a System is redundant. This will be fixed in a future update. Note that the Subscription Details table on the Organizations page correctly shows the number of connected Systems and does not represent the number of connected Cores when using any Redundant Core systems.

Earliest Reported Version: 9.3, and it affects all versions of the LTS Branch. 

Version Fixed: This issue is under investigation.