Awareness | QIO-FLEX4A Amp Out Failure
Discover how to resolve Amp Out Failure on the QIO-FLEX4A.
Information
The QIO-FLEX4A Amp Out I/O is subject to failure due to a firmware issue. This occurs due to a corrupted programming process caused during the power-up sequence. Therefore, every time the unit is power cycled, the Amp Out I/O may experience different behavior.
The QIO-FLEX4A was released on Q-SYS Designer version 9.12. This firmware is the suspect version causing this failure.
Note
We are unaware of how many units this can affect, but it does not cause every unit's Amp Out to fail. However, if a unit is experiencing this failure, please see below for the fix.
Resolution for this issue is expected for Q-SYS v9.13. Upon release, it is recommended to update to prevent further issues.