Troubleshooting | MTR 2nd page UCI showing a black screen
This article will provide workarounds to restore functionality to the 2nd screen of the MTR UCI.
Affected Products
| Hardware Model/Series | n/a |
| Software | n/a |
Problem
We've received reports that when switching to the QSYS “Room Controls” second page UCI on Microsoft Teams Rooms (in or out of a call) results in a black screen. Q-SYS MTR component shows connected within Q-SYS Designer.
Currently known affected hardware
- Intel NUC 11th gen MTR systems running Windows 11 with Logitech Tap
- Other MTR compute devices may also be affected
Causes
The cause is not known at this time and is being investigated by Q-SYS support.
Solution | Workaround
Note
These steps are only required for Q-SYS versions 9.9 or ealier. From version 9.10, the MTR app installer implements the delayed startup by default.
- Access the Windows Admin account
- Open the "Task Scheduler" and locate the “UCI Viewer Start with Skype Login”
- Select the task and select "Properties" on the right
- Select the "Triggers" tab
- Click “Edit”
- In the “Advanced settings”, enable the “Delay task” and set the timeout to "30 seconds"
- Click "OK" to save the trigger changes.
- Click “OK” to close the properties window.
- Close the “Task Scheduler” application
- Log off from the Windows admin account and return to the Skype account
- Use the restart option to restart the MTR.