Issue: An issue has been identified with the TSC-101-G3 panels. If a button (sized 200,80) is placed low on the page (at position 10,1094, for example), the button becomes insensitive to a press touch.

Workaround: Raise the button up by approximately 20 pixels to ensure proper press recognition.

Earliest Reported Version: 9.5.0 and 9.4.3 LTS branch

Version Fixed: This issue is under investigation.

Issue: NC-110 fails to save the 802.1x configuration. Error: “802.1x settings save failed for LAN A.”

Workaround: Change the certificate format to PEM.

Earliest Reported Version: 9.7.0 and 9.4.4 LTS. 

Version Fixed: This issue is under investigation.

Issue: Netgear 26G4F M4250 drops packets when Shift AV and USB Video Bridge are both active on an NV decoder.

Workaround: Increase NC camera bitrate to 16 Mbps or higher, decrease Shift AV bitrate to 600Mbps

Earliest Reported Version: 9.6.0 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

Issue: NV-32-H cannot receive valid 4k60 video with Intel Iris Xe Graphics.

Workaround: None. This will be fixed in an upcoming release. 

Earliest Reported Version: 9.8.1 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

Issue: Under certain circumstances, the Event Log for an NV-32-H (Core Capable) design might indicate "event_base_manager blocked", followed by the Core becoming unresponsive after a period of time.

Workaround: Reboot the NV-32-H (Core Capable).

Earliest Reported Version: 9.3.1, which affects all versions of the LTS Branch.

Version Fixed: This issue is under investigation.

Issue: The NV-32-H Shift AV may experience occasional audio packet loss in LAN A when switching between AV streams. This might cause intermittent disruptions in the audio transmission.

Workaround: None. This will be resolved in an upcoming release.

Earliest Reported Version: 9.1, which affects all versions in the LTS branch.

Version Fixed: This issue is under investigation.

Issue: If you change the HDMI I/O component Device Type property from Encoder to Decoder or vice versa and then redeploy the design, HDMI output may stop working.

Workaround: In rare cases, the affected NV-32-H unit may require a power cycle after changing Encoder / Decoder modes. Unplug the NV-32-H from power for a few seconds and then plug it back in.

Earliest Reported Version: 8.2, which includes all versions of the LTS Branch.

Version Fixed: This issue is under investigation.

Issue: Using the TSC-G2 touchscreen controllers with any multi-gigabit switch may show "Offline" and/or "No Link" when checking the test screen.

Workaround: Connect the touchscreen controller to another switch and downgrade to QDS version 9.10.1.

Earliest Reported Version: 9.10.2 and 9.4.7 LTS.

Version Fixed:  This issue is under investigation.

Issue: Some controls within a State Trigger Button and/or ComboBox within a UCI Toolbox cannot be activated when accessing the UCI from a physical TSC, Windows UCIViewer Application, or a mobile device (Android and iPhone accessing WebUCI).

Workaround: Utilize traditional, non-Toolbox methods for State Trigger Button and ComboBox objects.

Earliest Reported Version: 9.5.0 and 9.4.3 LTS. This has not yet been resolved in the LTS (9.4.x branch).

Version Fixed:  9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0.

Issue: When a Camera is added to a design, moving it into a Container from another part of a design returns it to the Inventory. If it is placed directly into a Container and removed from the Container, it also returns to the Inventory.

Workaround: Either place the Camera directly into the Inventory or place the Camera Status Block where you want it in the design.

Earliest Reported Version: 9.9.0 and 9.4.5 LTS.

Version Fixed: 9.12.0. For more information, see the What's New section in Q-SYS Help for v9.12.0. This has not yet been resolved for the LTS (9.4.x) branch.

Issue: With UCI’s that share the same CSS all change visual style when a single UCI changes style dynamically.

Workaround: Having multiple CSS copies for every UCI will prevent this from occurring. 

Earliest Reported Version: 9.8.0 and 9.4.4 LTS. 

Version Fixed: 9.9. For more information, see the What's New section in Q-SYS Help for v9.9. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: Custom Font Styles are not applied properly for the Controls & Tools via UCI Style Controller.

Workaround: Specify different font-family names for your imported @font-faces.

Earliest Reported Version: 9.8.2 and 9.4.5 LTS Branch.

Version Fixed: This issue is under investigation.

Issue: If a design schematic contains a Call Sync component and the Core Model is changed to 'vCore Control', the Call Sync component remains enabled while any wired Call Systems or Endpoints become properly disabled (grayed out).

Workaround: None. Call Sync is not supported with vCore despite not showing as disabled in designs that use vCore.

Earliest Reported Version: 9.6.0 and 9.4.4 LTS Branch. 

Version Fixed: This issue is under investigation.

Issue: In a Core-redundant configuration, after forcing a Backup Core to Active status and then forcing the Primary Core back to Active, System Link AV and audio streams do not resume as expected.

Workaround: Redeploy the design to the Primary Core. This will be fixed in an upcoming release.

Earliest Reported Version: 9.4.2 and 9.6.0.

Version Fixed: 9.7.0. For more information, see the What's New section in Q-SYS Help for v9.7. This has not yet been resolved in the (9.4.x) LTS branch.

Issue: After rebooting the PC connected via USB cable to an I/O 8-Flex, audio may not be detected, resulting in inactive LEDs despite the connection showing as “Connected.” Cores with USB Bridging capabilities may experience the same issue.

Workaround: Disconnect and reconnect the USB cable from the laptop to restore audio functionality.

Earliest Reported Version: 9.8.2 and 9.4.8 LTS.

Version Fixed: This issue is under investigation.

Issue: In a redundant Core configuration, after upgrading the Core firmware, the Reflect > Sites > Systems > Status page may show "Unavailable" in the Inventory section.

Workaround: Reboot the Cores and refresh the Status page in your browser.

Earliest Reported Version: 9.3, and it affects all versions in the LTS Branch.

Version Fixed: This issue is under investigation.

Issue: When attempting to add another Core to a Site, such as when adding the second of two Cores in a redundant pair System, the + Add Core button is grayed out.

Workaround: None. Currently, the maximum number of Cores that can be registered to your Organization equals the number of System licenses enabled on the Organization, regardless of whether a System is redundant. This will be fixed in a future update. Note that the Subscription Details table on the Organizations page correctly shows the number of connected Systems and does not represent the number of connected Cores when using any Redundant Core systems.

Earliest Reported Version: 9.3, and it affects all versions of the LTS Branch. 

Version Fixed: This issue is under investigation.