Issue: When using Dynamic Pairing with a Sennheiser TCC-M Plus microphone in Q-SYS Designer, only the control link updates when pairing is changed, and the audio link does not. This results in audio streams continuing after the microphone has been unpaired or the audio being received from a previously paired microphone instead of the newly paired one.

Workaround: Redeploy the design.

Earliest Reported Version: 10.4

Version Fixed: This issue is under investigation.

Issue: When a TCC-M Plus microphone is added to a Q-SYS design alongside an IO Monitor component, the TCC-M Plus does not appear in the IO Monitor's device dropdown.

Workaround: There is no workaround at this time. This will be solved in a future release so that the TCC-M Plus does appear in the IO Monitor's device dropdown.

Earliest Reported Version: 10.4

Version Fixed: To be fixed in a future release.

Issue: When sending audio signals from a Core to an MPA-Q Amplifier over QLAN, any signal that exceeds 0 dBFS at the amplifier's input will be clipped, even if the signal level is reduced later using the amplifier’s gain adjustment point. As a result, even reducing the gain within the amplifier component does not restore the clipped signal, and the audio will remain distorted even though the output level displayed on the amplifier's meters appears below 0 dBFS. This behavior does not affect CX-Q amplifiers in the same configuration.

Workaround: Ensure that the level of all audio signals routed to an MPA-Q Amplifier component does not exceed 0 dBFS at the amplifier's input.

Earliest Reported Version: 10.3

Version Fixed: This issue will be fixed in Q-SYS Designer Software 10.4.

Issue: Under high-frequency serial traffic (e.g., tick rate ≤ 0.1s), the QIO-FLEX4A peripheral intermittently loses its reservation and reports an error, “Missing - In use by another design.”

Workaround: Avoid using extremely low tick rates (e.g., 0s or 0.1s). Increasing the tick rate to 1 second or higher appears to prevent the issue, even with large payloads. Customers should stress-test serial communication before updating to 10.0.

Earliest Reported Version: 10.0.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: Symptoms experienced will show that when a call is made from the Core and a hangup is made from the Core, the call will not disconnect. If the call is disconnected from the far end then it will disconnect properly. Sending a BYE message results in the system sending a 407 request, which the Softphone does not respond to. 

Workaround: Hanging up from the Softphone or far end caller works, but not from the Core. 

Earliest Reported Version: 9.9.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: When using the custom imported font “NeueHaasDisplayBold” for text in a Text Block on a UCI, the text does not render as expected in the iOS UCI Viewer app. Text will be cut off around the sides and will not follow the padding or vertical/horizontal alignment settings. Other fonts are unaffected.

Workaround: Use a different font.

Earliest Reported Version: iOS 3.12.1

Version Fixed: This issue is under investigation.

Issue: When editing a script, if parts of the design remain selected in the schematic, if you use Shift+Delete to cut code from the script window, items that are selected on the main schematic window are also cut and removed too.

Workaround: Use undo hotkey (Ctrl-Z or Cmd+Z) specifically on the schematic to undo any changes the 'Paste' may have done there. 

Earliest Reported Version: 10.1.0

Version Fixed: To be fixed in 10.3

Issue: When editing a script, if parts of the design remain selected in the schematic, if you use Shift+Insert to copy code into the script window, the selected script text also is inserted into the main schematic window.

Workaround: Use undo hotkey (Ctrl-Z or Cmd+Z) specifically on the schematic to undo any changes the 'Paste' may have done there. 

Earliest Reported Version: 10.1.0

Version Fixed: To be fixed in 10.3

Issue: If there is more than one instance of the same stream on the same UCI, only the last one in the xml file streams properly. When you have the same video stream on different pages and flip between them it will eventually crash.

Workaround: If the video streams are from different URLs, the issue does not exist. Everything works fine.

Earliest Reported Version: 10.2.0

Version Fixed: This issue will be fixed in a future release.

Issue: The script is failing to consistently detect and list all network interfaces.

Workaround: None. This will be resolved in an upcoming release.

Earliest Reported Version: 9.7.0. This does not affect the LTS (9.4.x) branch.

Version Fixed:  This issue is under investigation.

Issue: Using the TSC-G2 touchscreen controllers with any multi-gigabit switch may show "Offline" and/or "No Link" when checking the test screen.

Workaround: Connect the touchscreen controller to another switch and downgrade to QDS version 9.10.1.

Earliest Reported Version: 9.10.2 and 9.4.7 LTS.

Version Fixed:  This issue is under investigation.

Issue: The 2nd page experience is incorrectly shown on the UCI when joining a Zoom call.

Workaround: None. This will be resolved in an upcoming release.

Earliest Reported Version: 9.10.0 and 9.4.6 LTS. 

Version Fixed: This issue is under investigation.

Issue: When the MTR component is configured to connect via hostname, and the MTR compute is scheduled for automatic ,nightly reboots, it is possible that the underlying IP address may change with a new assignment from the DHCP server over extended durations. If the IP address changes does change, the MTR component will lose connectivity to the MTR compute and enter a fault state.

Workaround: A reboot is required to pick up the correct address. This will be resolved in a future release.

Earliest Reported Version: 9.9.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: If a design schematic contains a Call Sync component and the Core Model is changed to 'vCore Control', the Call Sync component remains enabled while any wired Call Systems or Endpoints become properly disabled (grayed out).

Workaround: None. Call Sync is not supported with vCore despite not showing as disabled in designs that use vCore.

Earliest Reported Version: 9.6.0 and 9.4.4 LTS Branch. 

Version Fixed: This issue is under investigation.

Issue: When settings are changed on a Q-SYS Peripheral Manager (QPM) through the UI, those changes are not reflected in the Q-SYS Bulk Peripheral Management (QBPM). The QBPM remains out of sync with the QPM's updated configuration, requiring manual intervention.

Workaround: No known workaround.

Version Introduced: 10.4

Version Fixed:  To be fixed in a future release.

Issue: In Q-SYS Bulk Peripheral Management(QBPM), when deleting the MAC address of an NC Series camera, the device is successfully factory reset, however, the MAC address is not removed from the Bulk Configurator table.

Workaround: Upload the design again to re-sync the table. Before doing so, save peripheral passwords and export settings as a CSV for quick import.

Version Introduced: 10.4

Version Fixed:  To be fixed in a future release.

Issue: When uploading a CSV file in Q-SYS Bulk Peripheral Management (QBPM) with LAN B network settings populated but LAN A left empty, the system incorrectly assigns the LAN B values to the LAN A fields. After provisioning, LAN A displays the LAN B entries and LAN B appears empty.

Workaround: If only LAN B configuration is needed, set the LAN A mode to either Auto or Static in the CSV before uploading.

Version Introduced: 10.4

Version Fixed:  To be fixed in a future release.

Issue: In Q-SYS Designer's Bulk Configuration Manager, after completing the configuration workflow, a device may enter an unreachable state (e.g. network connection lost) while the dashboard still shows it as "Provisioned." Attempting to delete the MAC address for a device in the "Not Reachable" state fails as the MAC address persists after deletion. This also affects bulk deletion when mixing "Not Reachable" and "Not Provisioned" devices.

Workaround: Download peripheral passwords through Peripheral Utilities, delete all configuration from the device, and re-upload the design or perform a physical factory reset on the device.

Version Introduced: 10.4

Version Fixed:  To be fixed in a future release.

Issue: An issue occurs in Q-SYS Designer's Bulk Certificate Manager after selecting multiple certificates, clicking Generate CSR, using a Core's Certificate for location details, and advancing to the Verify Data step. Clicking the "X" button to remove a single record from the Verify CSR Data table incorrectly clears the entire table instead of only the selected record.

Workaround: Avoid clicking the "X" button on individual records in the Verify CSR Data table. Instead, go back and reselect only the desired certificates before proceeding.

Version Introduced: 10.4

Version Fixed:  To be fixed in a future release.

Issue: The AD-C8T-SWZB loudspeaker component in Q-SYS Designer version 10.0 (and up) is missing the Mode property used to switch between Hi-Z and Low-Z operation. This property is present in LTS 9.13.1. The speaker does have the ability to be set to Hi/Low Z on the speaker hardware. 

Workaround: No known workaround. Property is present in LTS 9.13.1.

Version Introduced: 10.0

Version Fixed:  This issue is under investigation.

Issue: After provisioning devices through Q-SYS Business Process Manager (QBPM), devices temporarily report a "Failed to Fetch" status even though the configuration was applied successfully. The device does not immediately transition the the peripheral state. The incorrect status resolves on its own after approximately two minutes following the first successful fetch. Normal device operation is not impacted.

Workaround: Any next action (e.g. refresh the page) will return the correct peripheral state without further intervention.

Version Introduced: 10.4

Version Fixed:  This is set to be fixed in a future release.

Issue: The Core’s GMID appears in lower case at startup, and after extended runtime, the Core may begin publishing its NMOS IS-04 gmid value in uppercase, which doesn’t comply with IS-04 schema. If the NMOS Registry is subsequently rebooted or becomes temporarily unreachable, the Core will fail to re-register automatically. In this state, the Core node and all associated NMOS senders and receivers will be absent from the Registry and will not recover on their own.

Workaround: Either reboot the core, or access the /support/nmos settings page and toggling the NMOS Enable button.

Version Introduced: 10.2, 10.2.1, 10.3

Version Fixed:  This issue will be addressed in a future Q-SYS Designer Software release.

Issue: When using the Color Picker component in Q-SYS Designer, if the Hue fader is moved to the very top so that the Hue value is 360, the Color Picker preview window shows a Magenta color, when it should be a Red color. However, the correct color (#FF…) is selected, and the Color Picker is correctly rendered within UCI Viewer and TSCs.

Workaround: None.

Version Introduced: 9.4.8, 9.13.1, 10.0

Version Fixed:  This issue will be fixed in a future release.

Issue: When using the Notch Feedback Controller, the EQ curve that shows the applied fixed filter is not visible, but the triangle with the filter details does appear.

Workaround: No known workaround. This issue set to be fixed in a future release.

Version Introduced: 10.1

Version Fixed:  To be fixed in 10.3

Issue: VSA-100 status component occasionally shows very low processor temp

Workaround: None

Version Introduced: 10.0, 10.0.1, 10.0.2

Version Fixed: This issue is under investigation.

Issue: Q-SYS Designer Software runs inconsistently on displays set to high refresh rates (> 60 Hz)

Workaround: Set refresh rate to 60 Hz. Disable VSync setting in PC video card.

Version Introduced: 10.0.0, 9.13, and 9.13.1 LTS

Version Fixed: This issue is under investigation

Issue: The HID component stops working with the G7500 when HID Keyboard or HID Media blocks are included in the design.

Workaround: To resolve this, remove the HID Keyboard and HID Media blocks from your design.

Version Introduced: 9.10.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: When a Microsoft Teams Room system running a 10.4 version of the Q-Sys Connect driver is used with a Q-SYS design running an older Q-SYS Designer version (e.g., 10.3.0), the Q-Sys Connect component initially connects but throws a persistent "Fault - MTR connection failed" error after approximately 2 hours. Rebooting the Microsoft Teams Room system temporarily restores connectivity, but the fault recurs.

Workaround: No known workaround. This issue is under investigation..

Earliest Reported Version: 10.3 and 10.4

Version Fixed: This issue is under investigation.

Issue: The 'Verify Validity Period' checkbox in Peripheral Manager erroneously accepts clicks and displays a "Security options saved" message, even though it should be either grayed-out or absent in the 'Secure Communication' tab for QIO, NL, and NM Series devices.

Workaround: None.

Earliest Reported Version: 10.0.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: When accessing Q-SYS Peripheral Manager (QPM) from a web browser, some connections may remain open, resulting in excessive polling of certain status URLs.  This excessive polling may cause timeouts for other web responses from a QIO, NL, or NM, series device. This may impact QPM performance and the device’s ability to support the Trusted Peripherals feature, resulting in authentication issues between the Core and the Peripherals. 

Workaround: Do not leave QPM connections open and close browser windows after logout. Refresh the browser if a connection times out.

Earliest Reported Version: 10.0.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: If you rename a Q-SYS device, both the original and new name can sometimes appear in Configurator.

Workaround: Close and re-open Q-SYS Designer Software. This will be fixed in a future release.

Earliest Reported Version: 9.7. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.